For all Store purchases we offer a 7 day refund policy from time of purchase if the item or machine purchased is not as described. Buyer is responsible for any return shipping. If the item or machine is not returned to us in same condition as it was sent, no refund can be offered. Shipping insurance is the responsibility of the sender for returns. For all refund request, please email us at [email protected] or call 616-200-4308. Because all machines are used, they have no warranties. However, some machines may qualify for a 3rd party warranty. Please ask.